Cal Spas reviews and complaints

Owner reviews of Cal Spas run low: 2.4 of 5 on ConsumerAffairs from 911 reviews, and the Better Business Bureau lists 20 complaints in three years and rates the company A+.

Updated September 2026By the HotTubFinder research desk

We run no star ratings of our own. A score a review site controls is worth nothing to a buyer. This is the evidence that exists elsewhere: complaint records, independent platforms, and what keeps coming up in owner forums, each one linked.

Independent platforms

ConsumerAffairs

2.4

911 reviews

Better Business Bureau

A+

6 reviews

PissedConsumer

1.8

Trustpilot

—

0 reviews

Sitejabber (now SmartCustomer)

0 reviews

BestCompany

19 reviews

A low score on a complaint-driven platform is not the same as a bad product: people rarely post to say a tub worked. Read the volume and the categories, not the star count.

Safety record

None found

Ratings on Cal Spas’s own site, by model

Model	Rating	Reviews
Platinum
Carmel PL-893B	5	1

Hot tub reviews by brand Hot tub recalls The Cal Spas company file

Get the price range See the Cal Spas lineup

Get the price range Then one Cal Spas dealer near you