Marquis reviews and complaints

Older tubs that keep going

The strongest positive: Marquis tubs built in the 1990s and 2000s are repeatedly reported still running at 16 to 28 years, often with only wear-item replacement. Owners of 1997, 1998, 2005 and 2006 tubs describe shells and cabinets still in good condition.

Massage and seat comfort

Consistent praise for the massage and seat ergonomics, with the Epic singled out over many years. Manufacturer testimonials make similar claims but are curated marketing copy.

Well regarded by shoppers

Across shopping threads from 2007 to 2026 Marquis is routinely included in the credible mid-to-upper tier alongside Hot Spring, Sundance, Jacuzzi, Caldera, Artesian and D1, and is rarely warned against on build quality alone. Its lower public profile is noted as a reason buyers hesitate.

Delivery and installation crews

Repeated praise for installers handling difficult placements: fence disassembly and rebuild, long carries, old-tub removal, clean sites and on-time completion.

Helpful when you reach Marquis directly

Where owners reach Marquis corporate directly rather than through a dealer, several report fast, knowledgeable help, including a Sunday callback within the hour in July 2026 and a prompt BBB-escalated parts resolution in 2023.

Quiet running

A small number of owners praise low noise, including the Quiet Soak jets-off mode.

Parts on back-order

Owners and dealers report multi-month back-orders and discontinued parts (control boards, topside panels, a Crown Resort dynamic flow control valve, filters). Several owners tie this to the 2021 private-equity sale and the 2023 move of acrylic manufacturing from Oregon to Nevada.

Control board and spa pack failures

Main control board and spa pack failures, including on tubs well short of a typical 20-year life. Reported failure ages range from about 2 to 9 years. Repair is often quoted near or above the point where owners consider replacing the tub.

Topside panel failures

Topside control panels and LCD displays failing: dead pixels, no button response, repeated replacement. Replacement Marquis topside panels are expensive, and several online shops list them as discontinued, pushing owners toward aftermarket Balboa parts.

Warranty claims

The most consistently negative theme. Reports of unreturned emails and calls, no record of a reported issue against the serial number, claims left open for many months, one denial for leaving the tub uncovered, and capped warranty labor reimbursement that leaves the owner paying the dealer's rate difference and trip fees.

Leaks on newer tubs

Persistent leaks on tubs still under warranty, distinct from age-related plumbing failure. Includes repeated failed repair attempts with insulation cut away to chase the leak.

Plumbing leaks on older tubs

Owners of Marquis tubs 15 to 20+ years old report PVC and fittings reaching end of life, with technicians declining repairs because disturbing shrunken PVC causes new leaks. This looks like normal aging of a long-lived tub rather than a defect.

Covers that wear out

Owners report covers failing in several ways: seams and zippers splitting at about three years, an internal metal reinforcing plate rusting and shedding particles into the water, foam cores waterlogging and needing repeated replacement, and mildew inside the vapor barrier. Replacement cost is also a complaint.

MicroSilk failures

The extra-cost MicroSilk option (one owner cites nearly $2,000) failing: the pump stops producing, there is no water flow, and warranty replacement is slow.