Sundance Spas reviews and complaints

Owner reviews of Sundance Spas run low: 1.1 of 5 on ConsumerAffairs from 66 reviews, and the Better Business Bureau lists 5 complaints in three years and rates the company D-.

Updated September 2026By the HotTubFinder research desk

We run no star ratings of our own. A score a review site controls is worth nothing to a buyer. This is the evidence that exists elsewhere: complaint records, independent platforms, and what keeps coming up in owner forums, each one linked.

Independent platforms

ConsumerAffairs

1.1

Profile: manufacturer (brand-level profile)

Better Business Bureau

D-

Profile: manufacturer (Sundance Spas, 14525 Monte Vista Ave, Chino, CA 91710-5721)

Trustpilot (US, www.sundancespas.com)

—

43 reviews

Profile: manufacturer's domain, but the profile is unclaimed

Trustpilot (UK, sundance-spas.co.uk)

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5 reviews

Profile: Sundance Spas UK, a dealer and distributor in Leeds, United Kingdom; not the US manufacturer

PissedConsumer

2.9

6 reviews

Profile: manufacturer (brand-level)

Sitejabber (now branded SmartCustomer)

0 reviews

Profile: manufacturer (sundancespas.com)

Houzz

—

0 reviews

Profile: manufacturer (Chino, CA)

A low score on a complaint-driven platform is not the same as a bad product: people rarely post to say a tub worked. Read the volume and the categories, not the star count.

Ratings on Sundance Spas’s own site, by model

Model	Rating	Reviews
680 Series
Alicia	5	128
Edison	4	61
McKinley	4	84
Peyton	4	69
Prado	4	58
780 Series
Chelsee	5	167
Hamilton	5	149
Bristol	4	72
Dover	4	54
Montclair	4	47
880 Series
Altamar	5	214
Aspen	5	356
Cameo	5	241
Marin	5	118
Optima	5	196
Vistamar	5	136
Capri	4	93
980 Series
Claremont	5	301
Kingston	5	233

Hot tub reviews by brand Hot tub recalls The Sundance Spas company file

Get the price range See the Sundance Spas lineup

Get the price range Then one Sundance Spas dealer near you